Returns and Refund Policy.
The Client shall have a maximum period of three(3) calendar days from the day of the delivery of the Product to cancel, or part cancel, the purchase of the Product or products, in accordance with the applicable law.
Once the period of three(3) calendar days has passed, Equip Medmallz Ltd. will not accept refunds for the withdrawal of the products purchased.
The Client shall not have the right to return the product established by the applicable laws and, in particular, including but not limited to, in the following cases:
- Products made according to the Client's specifications or that are clearly personalized;
- For reasons of hygiene and health, Equip Medmallz Ltd. restricts the returns of hygiene products, products that may come into contact with the skin,
- Food products only in the case that they have been unsealed after delivery. Likewise, the return of any software for sale in our catalogue will not be accepted if the installation or activation of the same or the packaging, seal or seal has been opened or manipulated. This is due to the characteristics of this type of product that requires a license, registration or activation. Under these mentioned circumstances the return of the products or products will not be accepted.
In cases of the cancellation of orders that are "under order", Equip Medmallz Ltd. reserves the right to charge between 20% and 50% of the amount of the product for the expenses.
The procedure to excecie the right of a refund will begin with the Client's request by opening up a request through the After-Sales Department through the contact form that appears on the website, and then sending it to Equip Medmallz Ltd upon confirmation that the return request has been accepted. The After-Sales Department will reply within a maximum of 48 hours from receipt of the request, assigning return instructions if accepted.
Once the Client has received the return number, they must return the product within three (3) days from the date of notification of the request to Equip Medmallz Ltd, by sending us back the product (indicating the assigned return number on the package) to the following address: 38 Olowu street Ikeja Lagos Nigeria.
Equip Medmallz Ltd. will check at its warehouse the status of the returned Product, reserving the right to refuse to make a refund in the event of detecting that the Product purchased is not received in perfect condition. If it is not received in its original packaging, this will result in a refund with a reduce amount from the original value of the product.
Equip Medmallz Ltd. will manage the return of the price and delivery costs using the same payment system used by the Client for the purchase of the Products. No additional costs will be refunded for standard delivery charges, such as express, priority or courier service. Payments shall be made in NAIRA.
In a situation where the clients meets the applicable laws, the client shall be refunded the full amount paid for the product(s). In a case of factory or manufacturer error we can also replace the product with a brand new item at no charge to the client.
